Maximize Your DAHS & CEMS Uptime with Vivicom Preventive Maintenance
On-site preventative maintenance and support for VCEMS & ADM-ll.
Our Dedicated Vivicom team is here to ensure your Vivicom DAHS & VCEMS systems operate at peak efficiency and stay Compliant with all regulations. With our VPMP service, you benefit from expert site visits by Vivicom Specialists, scheduled one to four times a year depends on your Package.
V.P.M.P: Engineering Services
Discovery
Our team member reviews your daily processes to identify areas to use Vivicom functionality more efficiently.
Implementation
Our team-member collaborates closely with your staff to listen & implement the Changes for as many as time allows.
Documentation
A team member documents the changes made and notes recommendations for future improvements.
| There are four different VPMP options based on the frequency of a Vivicom team member’s visit to your facility. | |
|---|---|
| *ES will be provided within 72 business hours and may be delivered remotely based on availability and circumstances. | |
| Basic | One visit per year (1 day/year) |
| Standard | Two visits per year (2 days/year) |
| Advanced | Three visits per year (3 days/year) |
| Premium | Four visits per year (4 days/year) (Trips can be used towards Emergency Support - ES) |
Act now to reserve your spot—Plan availability is limited! Don't miss out!
Examples of VPMP Visit
Review of actions outside of the DAHS
Standard programming and logic work is limited to minor changes completed within purchased support hours
VCEMS database purging if required to prevent Database Corruption.
Hardware inspections (VCEMS & ADM).
Detail OS performance checkup.
Retrieve Missing Data.
Any Vivicom related questions/concerns
VCEMS database backup test. ADM Configs Backups.
Provides Hands On Training to site employees if requested in advance
Optional: Vivicom Software Assurance Plan Provides free yearly updates to the standard Vivicom VCEMS3 Core Software (Operations, Reports, and NetView). It does not cover any custom-built or additional add-on software, these can be quoted separately if desired.
Review of data Quality Assurance (QA) processes
Start-Up and Shut-Down periods.
VCEMS database purging if required to prevent Database Corruption
Daily Validation Performance Inspection
Detail OS performance checkup.
Action/Reason codes inspection & implementation if necessary
Any Vivicom related questions/concerns
Managing and creating data views on VCEMS Realtime
Review Report
Report structure
CGA Reporting inspection.
Report configurations
New report functionality
Review Alarms
Confirm alarms still accurate following configuration changes
Check on nuisance alarm.