Learn & Technical Support
We're here to support you every step of the way.
Email: techsupport@vivicomsys.com
Email us for any technical issues or questions you may have. Our support technicians and programmers are available to help with any problem that might come up.
We can work under your P.M. plan, or develop one for you. We also offer onsite support.
Service contract customers can reach a VCEMS tech support representative for immediate assistance. Additionally, we can plan and execute emission monitoring equipment rental and installation to minimize disruption.
Vivicom's CEMS DAHS - Value-Added Features
Our hardware and software designers are involved in hands-on startup assistance and ongoing support. This policy ensures our system designs reflect real-world usage, with feedback from environmental, engineering, maintenance, and operations teams across industries.
Upcoming Training & Events
DAHS (ADM) Hands-on Training – Onsite at Customer Location
A personalized, in-depth training session conducted directly at your facility, focusing on the DAHS (Data Acquisition and Handling System) using the ADM interface.
Configuring DAHS parameters for your specific plant setup
Real-time data acquisition and compliance monitoring
Managing and interpreting raw and calculated data streams
User role management, alarm handling, and system alerts
General VCEMS Training
Learn the basics of VCEMS Suite:
Maintenance Tools
Data Trending
Database View
Daily Calibration / Validation
Alarms Logs and Reports
VCEMS Reports Training
Explore our customizable environmental reports:
System Performance Reports
Excess Emissions Summary
Downtime Summary
Advanced VCEMS Environmental Training
Learn to use our reporting tools for automated QA tests for environmental regulations:
Linearity - 40 CFR Part 75
RATA Data Collection
Generates EDRs for Part 75 Submission
VicGCC Gas Chromatograph Training
Understand how the VicGCC replaces unsupported gas chromatographs and works with VIDAS software:
Learn internal components of VicGCC
Use VIDAS Software for remote viewing and more